Terms of Use

1. General provisions and Website operator

1.1. These Terms of Use set out the rules for accessing envymaison.com and www.envymaison.com (the “Website”), using its materials and submitting enquiries to ENVY MAISON.

1.2. The Website operator is LIMITED LIABILITY COMPANY «ENVY MAISON» (the “Company”, “ENVY MAISON”, “we” or “us”). Short name: LLC «ENVY MAISON». Ukrainian identification code (EDRPOU): 46195598. Registered address: Office 162, 15-A Solomianska Street, Kyiv, 03110, Ukraine. Email: info@envymaison.com. Telephone: +380 75 515 24 78.

1.3. These Terms govern the Website as an information and communication resource. They are not a property sale, purchase or lease agreement, an agreement for paid brokerage services or an authorisation to act on your behalf.

1.4. Separate terms may apply to particular services, ENVY MAISON Lab, ENVY MAISON App and other independent services. Following a link does not automatically extend these Terms to all such services.

2. Purpose of the Website

2.1. The Website enables you to explore property information, ENVY MAISON’s activities and professionals, request a consultation or viewing, enquire about listing a property for sale or rent, enquire about working with us and subscribe to news.

2.2. Viewing publicly available materials and submitting an ordinary enquiry through the Website do not in themselves require payment to the Company. Internet and communication charges depend on your provider.

2.3. Agency services, representatives’ authority, the amount and payer of any fee, the event triggering payment, advertising expenses, duration, exclusivity and termination are agreed separately. Visiting the Website, submitting an enquiry or viewing a listing does not itself create an obligation to pay commission.

3. Property information and prices

3.1. Listings, selections, descriptions, images, floor plans, calculations and indicative prices are for preliminary information. Unless an appropriately documented separate offer expressly states otherwise, they are not an irrevocable offer to contract and do not oblige an owner or the Company to conclude a transaction on the displayed terms.

3.2. Information may be supplied by owners, developers, representatives and other authorised sources. We take reasonable steps to present it correctly and correct identified errors, but availability, pricing and specifications may change before a page is updated.

3.3. Measurements, distances, land boundaries and map markers may be approximate. Photographs reflect the time they were taken; renderings and project images do not establish the actual condition or final specification. Furniture, equipment, parking and other items included in a transaction must be agreed separately.

3.4. Before making a decision, verify availability, documentation, title, encumbrances, actual specifications, the counterparty’s authority, the full price and transaction costs. Any legal or technical due diligence to be performed by the Company or an engaged professional is subject to a separate agreement on its scope.

3.5. A listed price does not automatically confirm inclusion of all taxes, commissions, notarial, registration or other expenses. Applicable charges and payment arrangements must be disclosed before the relevant contract is entered into. These Terms do not impose hidden additional charges.

3.6. A foreign currency may be displayed as an informational reference or for an overseas property. The contractual currency, payment method and any applicable exchange rate are determined in the contract in compliance with applicable law. Displaying a price does not authorise payments contrary to law.

4. Enquiries, consultations and viewings

4.1. Submitting an enquiry asks the Company to consider it and contact you about its subject. Provide current contact details and accurate information necessary to respond.

4.2. An automated acknowledgement confirms only technical receipt. It does not confirm property availability, a reservation, an agreed price, acceptance of a property for marketing or conclusion of a contract.

4.3. A viewing’s date, time, address and arrangements are agreed only after confirmation by an authorised representative. Rescheduling may be necessary in agreement with you or the owner. Please provide advance notice if you cannot attend.

4.4. An owner’s enquiry does not create exclusivity, authorise the Company to dispose of property or automatically permit publication of all submitted materials. Taking a property on, advertising, the precision of the published address and private-viewing arrangements are agreed separately.

4.5. A work or partnership application is not an offer of employment, a guarantee of cooperation or an authorisation to represent the Company. The relevant relationship requires an appropriate agreement and other necessary documentation.

5. Contracts, payments and authority checks

5.1. Legally binding arrangements for property and paid services are documented separately in the required form, including electronically where permitted by law. Website actions do not replace notarisation, state registration or other mandatory formalities.

5.2. Before paying, verify the recipient, payment basis, amount and banking details against the contract or other appropriate documentation. An advertisement, messaging contact or viewing message is not by itself a sufficient basis for transferring a deposit, advance or commission.

5.3. If you receive changed payment details or a request to pay an unagreed third party, verify the message through a contact you already know to be official. Do not submit passwords, verification codes or account-access credentials through Website forms.

5.4. Some services may require identity, representative-authority or property-document checks and other mandatory verification. The extent of these requirements depends on the law and the particular service, not merely on visiting the Website.

6. Overseas property and independent partners

6.1. Overseas listings and contact details in other countries do not mean that the Ukrainian Company has a separate legal entity, establishment or professional licence in every such country.

6.2. Before receiving a service involving an independent partner, the actual provider, its authority, service scope and contractual terms must be identified. Where local law requires a licence or other authorisation, the relevant activity must be performed by an appropriately authorised provider.

6.3. Publishing a partner’s material does not automatically authorise it to act for the Company. The Company likewise does not automatically become a seller, landlord or party to an agreement with another provider. This does not limit responsibility for its own conduct or express commitments.

7. Acceptable use

7.1. Use the Website lawfully and respect the rights of owners, clients, staff and partners. Do not submit knowingly false enquiries, impersonate another person or claim representative authority you do not hold.

7.2. Unauthorised access, bypassing security, distributing malicious code, spam, interference with forms and excessive loading of the Website are prohibited. Unlawful collection of personal data, using contact details for unsolicited mailing and copying materials in breach of intellectual property rights are also prohibited.

7.3. Automated bulk extraction to build an external database or commercially republish materials requires appropriate permission or another lawful basis. This does not prohibit uses expressly permitted by law or ordinary search-engine indexing of public pages in accordance with the Website’s technical rules.

7.4. The Website is intended for adults. Acting for a minor, co-owner or another person requires appropriate authority and, where legally required, involvement of a legal representative.

8. User materials and intellectual property

8.1. Text, photographs, videos, graphics, logos, software elements and other Website materials belong to the Company or are used on an appropriate legal basis. Individual materials may belong to property owners, creators or other rights holders.

8.2. You may view public materials and save them for personal, non-commercial property research. Public republication, commercial use, systematic copying or creating derivative material requires appropriate permission unless permitted by law. Attribution and rights notices must not be removed.

8.3. Providing descriptions, photographs or other materials to us does not transfer ownership. To respond to your enquiry, we may carry out necessary technical receipt, storage and internal review. Permission for public property advertising, editing materials or supplying them to other listing platforms is agreed separately.

8.4. Do not provide material that infringes copyright, confidentiality or the rights of people shown in photographs or videos. Before publication, the rights of co-owners, occupants and others affected by disclosure must be considered.

8.5. Report a suspected rights infringement to info@envymaison.com, identifying the page, the concern and your basis for raising it. We review such notices and take appropriate action, which may include correction, restriction or removal where justified.

9. Privacy and external links

9.1. Personal data processing is governed by the Website’s Privacy Policy. These Terms are not standalone blanket consent to marketing, profiling or disclosure to an unrestricted group of recipients.

9.2. The Website may contain external links and third-party components. Separate services have their own terms and privacy notices. A link is not an automatic guarantee of the content, quality or security of every operation on an external resource.

9.3. The Company does not control every action of independent services. This does not remove its legal responsibility for its own integration choices, disclosures or information provided to users.

10. Information limitations and liability

10.1. General market commentary, articles, illustrative calculations and Website materials do not replace individual legal, tax, financial or technical advice. Transaction decisions should take account of verified documents, agreed terms and your circumstances.

10.2. General Website content does not guarantee a sale within a particular period, fixed returns, value growth, financing or the absence of all risk. Any separately provided contractual guarantees are defined in the relevant agreement.

10.3. We aim to maintain Website availability, but maintenance, network faults, power interruptions and other disruption may occur. The Company takes reasonable steps to address problems. An external event does not automatically release it from every liability.

10.4. Liability is determined by applicable law and properly concluded contracts. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for intentional breach, or limits mandatory consumer or personal data rights.

10.5. Statements that information is indicative do not permit knowingly false information, concealment of material circumstances or failure to perform express contractual duties.

11. Access restrictions and updates

11.1. To stop a violation, protect users or address a technical threat, the Company may temporarily restrict a function or material. Measures must be proportionate to the reason and do not remove rights already acquired under a separate agreement.

11.2. The Company may update information, change Website functions and correct errors. Revised Terms apply to subsequent Website use from publication unless a later date is specified. Material changes will be communicated appropriately in light of their nature.

11.3. Changes to these Terms do not themselves amend a separate contract with you, retrospectively introduce a commission or replace consent that must be obtained separately.

12. Enquiries, applicable law and disputes

12.1. Send Website questions, error reports and complaints to info@envymaison.com or the Company’s registered address. Include a reply contact, the relevant page or circumstances and the resolution you seek.

12.2. We handle enquiries within a reasonable time and within any specific deadline prescribed by law. Contacting the Company does not require you to waive immediate protection or prevent you from approaching a competent authority or court.

12.3. These Terms are governed by Ukrainian law. This does not displace mandatory provisions of other applicable law, including rules concerning consumers, personal data and property in its jurisdiction.

12.4. Disputes are resolved by a competent court under applicable jurisdiction and venue rules. These Terms do not impose mandatory private arbitration or remove a consumer’s statutory choice of remedies.

12.5. If a provision cannot be applied, the remaining provisions continue to apply where they can operate independently. No provision is interpreted as waiving a right that cannot legally be waived.

13. Version and Company details

13.1. This version, dated 10 September 2026, is published in English and applies from publication on the Website. Mandatory user rights remain unaffected.

13.2. LLC «ENVY MAISON». Ukrainian identification code (EDRPOU): 46195598. Office 162, 15-A Solomianska Street, Kyiv, 03110, Ukraine. Email: info@envymaison.com. Telephone: +380 75 515 24 78.